Enhanced Services

Sidewalk Maintenance

Daily Enhanced Services Provided throughout the Downtown District 

Branding & Public Relations

Building the Brand & Elevating Downtown Hayward

Public Safety

Developing New Solutions to Make Downtown Safer for Everyone 

Land Use Advocacy

Strategically Advocating for Improvements to Downtown 

Special-Benefit & Enhanced Services

“The CBD funded special benefits will not replace City funded general benefits, but rather will provide special benefits to parcel owners over and above the general benefits provided by the City of Hayward.”

– DHIA Management Plan

DHIA – District Works Contract for District Maintenance Services

The function of the DHIA maintenance operation is to maintain the presentation of Downtown Hayward on a daily basis via the implementation of numerous special-benefit services as well as the facilitation of beautification projects designed to make the downtown pedestrian experience more pleasant and enjoyable.

Special-benefit services provided by the DHIA maintenance operation are intended to supplement general-benefit services provided by the City of Hayward to district parcels, not replace them. To that end, such “enhanced” services are designed to directly benefit the property, business owners and residents within the district boundary, encouraging commerce and aiming to create a more inviting atmosphere downtown.

As of August 8th, 2023, the DHIA has contracted with Oakland-based District Works, Inc. to provide our downtown district with comprehensive maintenance services. With this transition to District Works, the DHIA maintenance operation aims to keep downtown looking clean & orderly via a suite of core district services: seven day-a-week sidewalk sweeping; daily graffiti abatement; (as needed) sidewalk pressure washing; enhanced streetscape landscaping; and intuitive public space development. District Works Maintenance Ambassadors are easily identified throughout the district by their forest-green uniform shirts, beige pants, and safety-green vests; all branded with our DHIA logo.

Daily Sidewalk Routes
District Pressure Washing Services
Graffiti Abatement in the Public Right-of-Way
Enhanced Streetscape Landscaping
Downtown Business Watch Meeting: July 6th, 2022 at 10 AM (click for flyer)
2021 Year-End Maintenance Highlights
Approx. Amount of Litter Removed: 40,000+ lbs.
Approx. Amount of Leaves Removed: 13,125+ lbs.
# of Graffiti Incidences Removed/Reported: 430+
Incidences of Debris Removed/Reported: 740+
DHIA – Olive Creative Strategies Contract for PR/SM Services

From the outset of the investigative process that resulted in the creation of the Downtown Hayward CBD, property owners and local stakeholders alike have expressed their simmering dissatisfaction with downtown’s poor public image and generally undesirable press profile. Results from a survey of property owners in 2015 showed that owners believed the image of Downtown Hayward was perhaps its weakest asset, signifying that in the absence of a unified, cohesive marketing strategy, downtown owners and stakeholders risked being negatively affected by public misconception or undesirable media coverage. 

Consequently, one of the foremost functions of the newly created Downtown Hayward CBD is to serve as a vehicle for funding such image enhancement projects and brand rehabilitation campaigns. Part of rehabilitating Downtown Hayward public image starts with providing daily sidewalk services and maintaining the presentation of our downtown district throughout. However, the other just as crucial part of that effort resides in elevating the stories, news and developments that give form, content and character to the Downtown Hayward community, distinguishing it from its neighboring cities while also celebrating its history and culture.

To this end, the DHIA currently contracts with Olive Creative Strategies to provide press relations & social media services for our downtown district and organization. If you or someone you know operates a business in Downtown Hayward and are interested in collaborating with our social media channels, please contact downtownhayward@gmail.com for more info on how to get involved!